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Dilapidations Disputes: Experts in Alternative Dispute Resolution Methods

Navigating dilapidation disputes between landlords and tenants can be a complex and challenging endeavour. We specialise in resolving conflicts related to the repairing obligations at the end of a lease. Whether you are a landlord dealing with property damage or a tenant facing a dilapidation claim, our friendly and approachable team is here to provide expert advice. We believe in a conciliatory approach, using alternative dispute resolution methods such as mediation and arbitration to ensure a timely and cost-effective resolution. Learn how we can help you effectively manage dilapidation disputes, avoiding the need for lengthy and costly litigation.


Disputes often arise when a tenant and landlord cannot agree on the condition in which a property should be returned at the end of a lease.

ADR offers two primary methods for resolving disputes: arbitration (including Expert Determination) and mediation, which is becoming increasingly common.

When facing potential end of lease dilapidation disputes, the Dilapidations Protocol strongly recommends that parties consider mediation as the primary form of Alternative Dispute Resolution (ADR). This approach is an effective way to resolve disputes in a commercial property setting and can help avoid costly litigation. By consulting with licensed solicitors or accredited mediators, landlords and tenants can receive expert advice on how to properly navigate negotiations and reach a resolution that meets the needs of both parties.

Mediation is a collaborative process that focuses on resolving disputes without the need for litigation. It offers an effective alternative to traditional legal proceedings, allowing parties to come together and work towards a mutually beneficial resolution. Most mediations are efficiently arranged within a month, typically lasting just one day. Each side shares the cost of the mediator's fee and any professionals they choose to have present, ensuring fairness in the process.

When facing potential dilapidation disputes, it is crucial to consider mediation as a form of 'assisted negotiations'. The mediator is there to assist with the resolution of any property-related dispute, especially when it comes to dilapidations.

A skilled mediator (often a barrister) works closely with the parties involved, both collectively and in individual sessions. They assist in navigating through disputes related to dilapidations, property issues, tenant claims, and commercial leases. By providing expert guidance and facilitating discussions, they help in achieving a mutually acceptable resolution for their tenancy agreements while avoiding the potential drawbacks of litigation such as prolonged legal battles, high costs, and uncertainties.

In particular, it should be noted that in mediations:

  • Everything discussed remains confidential
  • More than 85% settle on the day, or shortly thereafter
  • To reject, or ignore, an offer for mediation risks a sanction on costs in court even if you ‘win’

This service helps landlords and tenants facing potential conflicts over property maintenance issues, and ensures a fair and ethical resolution that minimises risks and legal obligations.

Our team at Dilapsolutions includes an Accredited Mediator who possesses extensive expertise in effectively resolving dilapidation disputes through mediations. We understand the importance of providing effective mediation services that minimise risk and promote fair resolutions for all parties involved. By following industry protocols and considering all relevant factors at play in your dispute resolution process, we aim to ensure that your rights are properly protected while promoting a positive outcome for both landlords and tenants alike. Trust us to provide you with award-winning advice and support as you navigate through challenging situations - when it comes to resolving conflicts ethically and effectively, Dilapsolutions has got you covered.



In some commercial lease agreements, there may be provisions for resolving disputes through Alternative Dispute Resolution (ADR) methods such as arbitration. This process is more formal and follows the guidelines set out in the Arbitration Act 1996, often involving expert witnesses to assist in reaching a resolution. For further information on this option, please feel free to contact us.

This expert witness will provide comprehensive reports for each party involved in a dispute to a qualified Arbitrator, who is typically appointed by the Royal Institution Of Chartered Surveyors (RICS).

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Resolving dilapidation disputes is most commonly achieved by skilful negotiation, and we pride ourselves in being able to secure this most of the time.

However, when stalemate proves impossible to avoid, our highly experienced chartered surveyors (both ‘building’ and ‘valuation’) – who are also qualified Arbitrators and Accredited Mediators – will lead you diligently and with confidence through the dispute resolution process.


Chartered Surveyors

We are the only dilapidations consultancy in the UK & Ireland that provides both Chartered Building and Valuation Surveyors, ensuring the best results for our clients.

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