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Dilapidations Disputes: Experts in Alternative Dispute Resolution Methods

Dilapidation disputes can be a significant headache for both property owners and tenants, often leading to strained relationships and financial uncertainty. Our dispute resolution service is designed to address the complexities of dilapidation disputes ensuring that all parties involved are satisfied with the outcome. With a strong commitment to alternative dispute resolution, we employ mediation and arbitration to bring about timely and cost-effective resolutions.


Disputes are common when a tenant and landlord disagree about the condition a property should be left in at the end of a lease.

ADR takes two forms, arbitration (and also Expert Determination), or as is increasingly common mediation.

For end of lease dilapidation disputes, the Dilapidations Protocol encourages the parties to first use mediation as the preferred form of Alternative Dispute Resolution (ADR).

Mediation is not an adversarial process, nor is there any ‘judgement’ or ‘award’. Most mediations last a single day and are arranged quickly (within a month), with each side paying one half of the mediator’s fee and the fees of any professionals on their own side they wish to have present.

Consider the mediation of these disputes to be ‘assisted negotiations’. The mediator is there to assist in resolving a dilapidations dispute.

A skilled mediator (commonly a barrister) works with the parties both together and in separate sessions. They will assist them in finding a negotiated settlement to their commercial tenancy agreement that they can both live with, in preference to the risk, delay and potentially crippling costs of trial.

In particular, it should be noted that in mediations:

  • Everything discussed remains confidential
  • More than 85% settle on the day, or shortly thereafter
  • To reject, or ignore, an offer for mediation risks a sanction on costs in court even if you ‘win’

We have an Accredited Mediator as well as significant experience of representing parties in dilapidation disputes mediations.



Some commercial tenancy agreements also provide for ADR by arbitration; this is a more formal process, conducted strictly under the provisions of the Arbitration Act 1996 and with expert witnesses (more information available by contacting us).

This witness will provide reports for each side to a qualified Arbitrator who is typically appointed by the Royal Institution Of Chartered Surveyors (RICS).

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Resolving dilapidation disputes is most commonly achieved by skilful negotiation, and we pride ourselves in being able to secure this most of the time.

However, when stalemate proves impossible to avoid, our highly experienced chartered surveyors (both ‘building’ and ‘valuation’) – who are also qualified Arbitrators and Accredited Mediators – will lead you diligently and with confidence through the dispute resolution process.


Chartered Surveyors

We are the only dilapidations consultancy in the UK & Ireland that provides both Chartered Building and Valuation Surveyors, ensuring the best results for our clients.

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